One of the companies I use, on its website, has a way for prospective clients to email the company, but, as far as I can tell, no way for current clients to do so easily. I'm told that's pretty standard throughout the industry. The message sent is fairly clear, even without email. They want you as a client, but once they have you, they want you to shut up.
Reforming that situation to allow a client another option to communicate with his or her healthcare company should be simple enough. Using email can be an efficient communication method. It can also keep an accurate record of exchanges, which might possibly be why some companies shy from it.
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